The Problem Statement
Conditional elements didn’t evaluate properly when custom fields were empty or undefined causing them to fail silently.
What’s Fixed
- Improved the comparator function behind conditional logic to correctly handle undefined, null, and empty string values.
- Conditional logic will now behave as expected even when custom fields haven’t been set for a contact.

Benefits
- Ensures conditions render correctly regardless of field state
- Eliminates silent failures in email logic
- Improves reliability for personalised and dynamic content
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